Effective Date: 12.06.2023
This Refund Policy (“Policy”) outlines the terms and conditions regarding refunds for products purchased from our e-shop. By making a purchase through our e-shop, you agree to comply with and be bound by this Policy.
Eligibility for Refunds
1.1 Damaged or Defective Products: If the product you received is damaged, defective, or significantly different from the description provided on our e-shop, you may be eligible for a refund.
1.2 Non-Delivery: If you have not received your order within the specified timeframe or the package has been confirmed lost in transit, you may be eligible for a refund.
1.3 Change of Mind: We do not offer refunds for a change of mind or if you are dissatisfied with the product for reasons not covered under Sections 1.1 and 1.2.
Refund Process
2.1 Contact Us: To initiate a refund, please contact our customer support team within 14 days from the date of delivery or expected delivery.
2.2 Provide Information: When requesting a refund, please provide the following information:
● Order number
● Description of the issue or reason for the refund request
● Supporting documentation such as photographs (if applicable)
Refund Options
3.1 Replacement: In cases where the product is damaged, defective, or significantly different from the description, we may offer a replacement of the same or a similar product, subject to availability.
3.2 Refund: If a replacement is not available, or you prefer a refund, we will process a refund in the original payment method used for the purchase. The refunded amount may be subject to deductions for any applicable restocking fees or return shipping costs.
3.3 Refund Timeframe: The time it takes for the refunded amount to reflect in your account may vary depending on your payment provider and the original payment method.
Return Shipping
4.1 Return Instructions: If the return of the product is required, our customer support team will provide you with detailed instructions on how to return the item.
4.2 Return Shipping Costs: If the return is due to a damaged, defective, or significantly different product, we will cover the return shipping costs. For other refund reasons, the customer may be responsible for the return shipping costs.
Limitation of Liability
To the extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the refund process or the use or inability to use the products.
Modifications to the Policy
We reserve the right to update or modify this Policy at any time without prior notice. The updated version will be effective as of the date stated at the beginning of the Policy. Customers are encouraged to review this Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Policy or our refund process, please contact our customer support team at contact@bntk.shop.
